Foldie® FAQs

All orders are shipped directly from our U.S. warehouse (Florida). This ensures fast, reliable delivery with tracking every step of the way.

Most orders ship within 24 hours, Monday–Friday. Typical delivery time is:

United States: 1 -5 business days.

Alaska and Hawaii: 5-7 business days.

Canada: 5 - 7 business days.

Not yet—but we're working on it! Right now, all orders are shipped with standard delivery, but we know how important fast shipping can be, so adding an express option is on our roadmap. Stay tuned!

Absolutely. As soon as your order leaves our warehouse, you’ll get an email with full tracking details (USPS). No guessing — you’ll know exactly where your Foldie® is.

We currently ship to most countries worldwide. You can check availability and delivery estimates at checkout by entering your address.

If your order hasn’t shipped yet, we can usually make changes. Email us right away at support@the-foldie.com. If it’s already on the way, we’ll help you return or exchange it.

Start by checking the tracking link sent to your email. If it looks delayed or stuck, contact us — we’ll investigate and make it right.

Oops! That’s on us. Just shoot us a message with your order number and a quick photo, and we’ll send the correct item ASAP.

We offer a 60-day risk-free trial. If you’re not completely satisfied, return your item for a full refund — no questions asked.

Simply email us at support@the-foldie.com with your order number and reason for return. We’ll guide you through the quick and easy process.

Return shipping costs are the responsibility of the customer. We’ll provide a prepaid return label for your convenience and deduct a flat $10 fee per order to cover the cost of the label, inspection, and handling.

Please contact our support team at support@the-foldie.com, and we'll gladly assist you in finding the perfect solution for your exchange.

Yes. Every Foldie® product comes with a 1-year factory warrantythat covers manufacturing defects, zippers, stitching, and hardware.

General wear and tear, accidental damage, misuse, or alterations are not covered — but if you're unsure, reach out. We’re here to help and often go beyond the standard.

Emailsupport@the-foldie.comwith your order number, a description of the issue, and a photo. We’ll take care of the rest.

Most Foldie® products are machine washable on a gentle cycle. For best results, we recommend air-drying and spot-cleaning zippers and corners as needed.

Yes! All Foldie® bags are made from a water-repellent polyester blend that resists spills, splashes, and rainy day mishaps.

Absolutely. Every Foldie® product is made with vegan, cruelty-free materials — no leather, suede, or animal-derived components.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and more. Your information is securely encrypted and never stored.

Our system currently allows one discount code per order. If you have a special situation, feel free to reach out — we love to help loyal customers.

Yes, Foldie® digital gift cards are available in multiple denominations. Perfect for travelers, organizers, and minimalist friends.

Yes! All Foldie® bags are designed to comply with most airline carry-on size regulations, including budget carriers. Many even fitunder the seatas personal items.

Our customers say it best — Foldie® products are smarter, sleeker, and better-built than most travel gear on the market. We obsess over details so you don’t have to.

We’re proudly headquartered in Belgium near Brussels, with employees and partners in the US, AU, UK & Asia. All support is handled by our in-house team.